Frequently Asked Questions
What is Only $1 Array?
Only $1 is a membership website focused on providing the highest quality content for video producers, marketers, motion graphics and VFX artists.
How long can I keep my downloaded files?
We keep it for 30 days
Do you store my credit card details?
No way! Security is important to us. We do not store any of your credit card details locally. All credit card details are stored off site by our payment processor.
Where are the music I saw in the template demo?
Music sold separately
Can Only $1 create a template for me?
We do not currently provide customization or template creation services.
Help! I need assistance tweaking a template.
We’re happy to provide email support for the default options in our templates. Contact us and someone will be back in touch ASAP.
Help! My payment was declined.
Your credit card company may have declined your transaction. Please call the number on the back of your card to find out why it was declined. As a security precaution our system will lock out your IP address for several hours after 3 denied attempts. In this case, please try using the PayPal option at checkout to process your card (you do not need a PayPal account to use this option). Once on the PayPal payment page select “Don’t have a PayPal account?” and then process your credit card (Visa, Mastercard, AMEX, Discover).
I no longer want the product I purchased. Can I return it?
Once you have purchased and downloaded a product from our site, RocketStock cannot offer a refund unless an error has occurred. That said, please let us know if you need assistance with any product. We’re more than happy to help.
How to Download Your Items
- Hover over your username and click ‘Downloads’ from the drop-down menu.
- The downloads section displays a list of all the items purchased using your account.
- Click the ‘Download’ button
Is it safe to make a purchase on your website?
Will Only $1 give, share or sell my e-mail address and personal contact information to anyone?
No! ClipMatic respects your privacy and will not share, give, rent or sell the email address or personal contact information of our clients to any other party. Also, ClipMatic will only send information and email to customers who have expressively given us permission to do so.