Milk Creative & Events

A: Sultan Selim Mah. Hümeyra Sok. No.12 34415 Seyrantepe/Kağıthane – İstanbul
P: +90 212 267 46 88 – F: +90 212 347 63 63

Popular Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I purchase an item?

If you’re after only one item, simply choose the ‘Buy Now’ option on the item page. This will take you directly to Checkout.

If you want several items, use the ‘Add to Cart’ button and then choose ‘Keep Browsing’ to continue shopping or ‘Checkout’ to finalise your purchase. You can go back to your cart at any time by clicking on the shopping cart icon at the top right side of the page.

How To Download Your Items
  • Hover over your username and click ‘Downloads’ from the drop-down menu.
  • The downloads section displays a list of all the items purchased using your account.
  • Click the ‘Download’ button
Contact Us

Envato Customer Success aims to respond to all queries within 24 hours. Please note that we do not offer help via phone or live chat.

Error Opening A File

The .Zip file(s) you download from Clipmatic, need to be extracted (uncompressed). The archiver tool may be different depending on whether you are using a Windows or Mac.

If your downloaded file(s) cannot be extracted, appear to be ‘corrupt’ or you receive an error message this could occur for a variety of reasons. There may be an issue with the file(s), the file(s) may have not completely downloaded or the archiver tool may not be working correctly.

Download Limit Reached
  • A file cannot be downloaded more than 20 times within a 24 hour period.

Once you reach this limit your item will be flagged and you will not be able to download the file for a further 24 hours.

DMCA - Frequently Asked Questions

If you believe that an item on the Clipmatic is infringing on your intellectual property rights you would need to lodge a DMCA notice.

Our approach to DMCAs and the process followed is outlined in our Content Policy.

This article explains frequently asked questions about DMCAs. You can find answers in relation to lodginga DMCA and alternatively also about receiving a DMCA. If you need further assistance please contact the Clipmatic Help team.

Send us an email

For all general enquiries regarding the Clipmatic, please contact.